In today's competitive, cost conscious environment, internal and external communications are increasingly becoming a vital component to business operations. Companies are benefiting by combining iPing's Advanced Communication Services (ACS) with its existing business processes.

DEBT COLLECTIONS
iPing's ACS is the perfect solution for consumer debt collections operations. Automated notification is a cost effective supplement to your current collections operations. The communication services will routinely contact your debtors with the appropriate notification messages, according to the severity level of indebtedness, so that you can seize revenues owed to your business.

Delivering notifications will invoke them to take the next steps to resolving their debt. If the notification is delivered via telephone the service automatically directs debtors to your live agent or automated payment services. Likewise, if the communications are delivered via email you can provide links that direct the customer to the appropriate information on the web.

CUSTOMER RETENTION
Companies can proactively notify many more customers when their service or subscription renewals are about to expire. To retain customers, you can also cross sell and up sell products and services by communicating information that make customers aware of new products and services. Using iPing's ACS will reduce your information delivery process from days or hours down to minutes.

CONTINUITY ASSURANCE
Unexpected events like computer viruses or supply-chain glitches can negatively impact your business. iPing's real-time communication services are the tools that will help you instantly communicate negative or positive events to the important parties that need to know. A proactive response to a critical event will maximize chances of protecting your company against production loss due to unexpected negative events. Also, an immediate proactive response will help you take advantage of unexpected positive events.

REDEPLOY HUMAN RESOURCES
iPing's communication services are the perfect solution where today's economy demands that companies increase productivity while suffering budget cuts. If a live agent handles rountine operations like notifying customers of an outstanding debt or the status of a business transaction, your company’s productivity is greatly reduced. When routine operations are automated with iPing's Advanced Communication Services (ACS), human resources, especially highly skilled employees, needed for these routine operations can be reassigned to more intricate customer service tasks that utilize your employee's human skills. In most cases, this strategy establishes an obvious way for the iPing service to pay for itself almost as soon as it is deployed. Customers will experience a higher grade of service and at the same time you will realize an increase in employee productivity and morale as skilled employees can be reassigned to more meaningful tasks.

MESSAGE BROADCASTING - ONE TO MANY GROUP NOTIFICATION
iPing's communication services enable businesses to distribute time-sensitive notifications to large groups of people or answering machines in minutes. This is a target service for companies that need to keep in touch with employees dispersed across many departments and sometimes across multiple offices around the world. Broadcasting accelerates communications with partners, suppliers and customers across geographic boundaries. You can also track the delivery of messages and solicit responses in real time to ensure that all customers acknowledge receipt of the broadcast message.

INTERACTIVE MARKETING AND PROMOTIONS
Companies are using iPing to generate interest in new products and services. ACS delivers cost-effective, targeted, content-rich information to existing and potential customers to the communication device of their choice. With communications via the telephone you can deliver customized professionally recorded voice files, with background music if needed, to make a great impression on your customers. iPing's communication services import customized text, audio and contact data from your existing applications then blasts your marketing promotions to voice and text devices like telephones, cell phones, email, faxes and PDAs.

INTEGRATION WITH IPING
Enable your web services and applications with iPing's easy to use, but powerful API (Application Programming Interface). iPing's API supports industry standard HTTP Querystring, XML, WSDL (Web Services Description Language) data transport protocols. Data from your CRM (Customer Relations Management), scheduling and general business applications can be integrated seamlessly with iPing's Advanced Communications Services (ACS) platform. You will take remote control and manage iPing's communications platform by sending commands via API requests from your applications over a secure HTTPS connection.

MONITORING, TRACKING AND REPORTING
iPing's API provides methods for monitoring, tracking, and requesting detailed status of all your communications transactions in real-time, including your customer's interactive responses, such as survey questions, which can be returned to your business applications in realtime. This returned data can be used to influence the next steps or immediate behavior of your near future business processes.

DATA IMPORT
You also have the option of exporting contact information from your internal database as a standard ".csv" file to the iPing communications system. This provides an easy way to integrate with iPing's communications platform while continuing to use your existing customer/employee database management applications.

iPing clients are finding that they can build innovative and creative communications solutions without any Professional Services help when using iPing's Advanced Interactive Communications Services (AICS). However, should you ever require communications expertise to build your communications solution, you can employ iPing's Professional Services Team with more than 50 years of combined communications technology experience. We will broaden your understanding of the full potential that communications technology has to offer and how it can be used to enhance your business. We want to understand your vision and objectives to help you make keen business decisions to reduce cost, maximize quality, and decrease liabilities.